Terms of Service

Last updated: July 15, 2026

1. Acceptance

By creating an account or using ReplyMaya, you agree to these Terms. If you are using the service on behalf of a business, you represent you have authority to bind that business.

2. The service

ReplyMaya provides an AI-powered phone receptionist that answers your inbound calls, books appointments, and forwards urgent calls. Functionality, voices, and integrations may evolve over time.

3. Subscription

New accounts require an active paid subscription or paid Done-For-You install before activation. Subscriptions renew automatically until cancelled. You can cancel anytime from the billing portal; cancellation takes effect at the end of the current billing period.

4. Your responsibilities

You are responsible for: (a) providing accurate business information, (b) complying with all laws governing call recording and customer communications in your jurisdiction (see Privacy Policy §4), (c) not using ReplyMaya for unlawful, harassing, or fraudulent calls, and (d) keeping your account credentials secure.

5. Acceptable use

You will not: use the service to make outbound robocalls, impersonate other parties deceptively, transmit malicious content, or attempt to extract or reverse-engineer the underlying models. We may suspend accounts that violate these rules.

6. Marketing SMS and text messaging terms

By entering your mobile phone number, checking the unchecked SMS consent box on the public ReplyMaya Done-For-You form at https://www.replymaya.com/done-for-you, and submitting the form, you agree to receive recurring marketing text messages from ReplyMaya at that number. Consent is not a condition of purchase.

Marketing messages may include ReplyMaya product updates, promotional offers, referral offers, educational content, and follow-up after a ReplyMaya form submission.

Message frequency is up to 4 marketing messages per month. Message and data rates may apply according to your mobile carrier plan.

You can opt out of receiving text messages at any time by replying STOPto any message, or by contacting support@replymaya.com. Reply HELP for help. You may opt back in by submitting a ReplyMaya form again with SMS consent or by contacting support.

We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile numbers are used solely to provide, support, and communicate about ReplyMaya.

ReplyMaya does not use text-to-join keywords for this marketing campaign. If keyword opt-in is enabled in the future, this section will be updated with the exact keywords and consent workflow before those keywords are used.

Customers using ReplyMaya to send messages to their own contacts are responsible for obtaining proper consent and complying with all applicable laws, including TCPA and CTIA guidelines.

7. Fees

Fees are billed in advance per subscription period. Per-minute call costs (where applicable) are billed in arrears. All fees are non-refundable except where required by law.

8. Third-party services

The service depends on third parties (Vapi.ai, OpenAI, ElevenLabs, Deepgram, Stripe, Calendly, telecom carriers). We are not responsible for outages or changes in those services, but we will work in good faith to maintain continuity.

9. Disclaimers

The service is provided "as is". AI responses may be inaccurate. You should review bookings and call summaries before relying on them. We do not guarantee uninterrupted service or error-free transcripts.

10. Limitation of liability

To the maximum extent permitted by law, ReplyMaya's aggregate liability is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Termination

Either party may terminate at any time. We may suspend or terminate accounts for violation of these Terms.

12. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles.

13. Contact

ReplyMaya, Inc. — support@replymaya.com